Refund policy

Return & Refund Policy

At Posh Beauty, we believe beauty should come with confidence and trust. Our goal is to provide premium-quality beauty and personal care products while ensuring transparency and fairness in every purchase. Please review our Return & Refund Policy carefully, as placing an order with us indicates acceptance of the terms outlined below.

1. General Policy Overview

Due to the nature of beauty, skincare, and cosmetic products, all sales are considered final. However, we understand that issues may occur during shipping or order processing. For this reason, we offer returns, exchanges, or refunds only in specific cases, as detailed below.

2. Conditions Eligible for Return or Refund

A return, exchange, or refund request will only be accepted if one or more of the following conditions apply:

  • You received a damaged product

  • You received a defective product

  • You received an incorrect item (different from what was ordered)

  • The product was leaking or broken upon arrival

⏰ Time Limit:
All issues must be reported within 48 hours of delivery. Requests made after this time period will not be entertained.

3. Conditions Not Eligible for Return or Refund

For hygiene, safety, and quality control reasons, Posh Beauty does not accept returns or refunds in the following situations:

  • Change of mind or personal preference

  • Product already opened, used, or tampered with

  • Skin reactions or allergies (individual results may vary)

  • Incorrect address provided by the customer

  • Delays caused by courier services

  • Slight variation in color, texture, fragrance, or packaging

  • Products purchased during sales, promotions, or clearance

  • Damage caused after delivery due to improper handling or storage

4. Proof Required for Claims

To process any return or refund request, customers must provide:

  • Order number or receipt

  • Clear images and/or unboxing video showing the issue

  • Original product packaging

⚠️ Claims without proper proof may be declined.

5. Return Request Process

To initiate a return or refund request, follow these steps:

  1. Contact our customer support team within 48 hours of receiving your order.

  2. Share your order details along with required proof.

  3. Our team will review the request within 2–3 working days.

  4. If approved, you will receive detailed return instructions.

📧 Email: Poshbeautycoo@gmail.com
📞 Customer Support: 0322 3048696

6. Return Shipping

  • Customers may be responsible for return shipping costs unless the error was from Posh Beauty’s side.

  • Returned products must be packed securely to avoid damage during transit.

  • We are not responsible for items lost or damaged during return shipping.

7. Refund Policy

Once the returned product is received and inspected:

  • Approved refunds will be processed within 5–7 working days

  • Refunds will be issued via the original payment method

  • Shipping and handling charges are non-refundable

  • In case of Cash on Delivery (COD) orders, refunds will be processed via bank transfer or store credit

8. Exchange Policy

  • Exchanges are offered only for damaged, defective, or incorrect items

  • Exchange requests are subject to product availability

  • If the item is unavailable, a refund or store credit may be offered instead

9. Order Cancellation

  • Orders can only be canceled before shipment

  • Once the order has been dispatched, cancellation is not possible

  • Posh Beauty reserves the right to cancel any order due to stock issues, pricing errors, or suspected fraud

10. Quality & Product Disclaimer

  • All products are quality-checked before dispatch

  • Results may vary from person to person based on skin type, usage, and lifestyle

  • Patch testing is strongly recommended before full use

  • Posh Beauty is not responsible for adverse reactions due to incorrect use or allergies

11. Policy Updates & Modifications

Posh Beauty reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Changes will be effective immediately upon being published on our website.

12. Contact Information

For any questions or concerns regarding this policy, please reach out to us:

📧 Email: Poshbeautycoo@gmail.com
📞 Phone: 0322 3048696